Customer Support

In accordance with the regulations on transparency and protection of financial services customers, EuroAmerican Financial Advisors EAF makes available to its customers a Customer Service Department (hereinafter SAC) whose task will be to attend to and resolve the complaints and claims of its customers. customers.

Likewise, there is an Operating Regulation for Customer Defense available to customers that will regulate the activity of the SAC.

Regulation for the defense of the client

To make your complaints or claims, you should address, in the first instance, the head of the SAC of EuroAmerican Financial Advisors EAF:

Mr. Thomas Zachystal
Email:  tomz@eurousafa.com
Plaza De Villasis, no2, office 210
41003 Sevilla
Telephone number: +1 619 501 7105

In the manner and terms provided by Order ECO/734/2004, of March 11, Esferalia Capital EAF will attend to and resolve the complaints and claims presented by its clients, within a period of two months from their presentation.

In the second instance, once the SAC channel of EuroAmerican Financial Advisors EAF has been exhausted, they may contact the Complaints Service of the National Securities Market Commission:

Investor Services Office
Calle Edison, 4, 28006 Madrid
Telephone number: 900 535 015 • Hours 9:00 a.m. to 7:00 p.m.
Email:  serviciosdereclamacionesCNMV@cnmv.es

reglamento-del-SAC EAFA ENGLISH

reglamento-del-SAC EAFA Espanol